CIMCORP’s Technical Support services can be rendered either locally (at the client’s facilities) or remotely (at CIMCORP’s facilities), where the specific SLA is defined in each contract.

The technologies, which are the object of the support services, the profile of the professionals who will execute the tasks, the required certifications, the location where the tasks will be performed, the amount of contracted support hours and the maximum amount of time for the solution of each type of necessity are defined in the SLA.

Support contract models with several service standards can be developed, taking into consideration the following aspects:

- The contracting services in an 8/5 regime (business hours/days), 12/5 (business hours/days - extended) or 24/7 (fulltime).

- Differentiated SLA Standards, having as their main component the maximum number of hours for the service calls.

- Means of displacement of the professionals in the case of remote service.

CIMCORP provides the labor trained in the required technologies and work methodology for the supply of the services, as well as the management of the entire process. CIMCORP is also responsible for the management of the professionals’ logistics and the team’s technological training/certification.