The Help & Service Desk is a support service for all IT users of an organization, regardless of its location. The service includes the support of back office stations and software used by the users.

The technical support can be performed remotely at the first level of our Service Center – via phone or remote intervention, and if the need presents itself, the second level of support, which is a technician that is allocated to the client’s facilities. The main objective is the reestablishment of the normal operation of the user services as fast as possible, minimizing the impact to the business caused by IT failures.

- Support service for all client IT users, regardless of their location, the Help & Service Desk CIMCORP offers:

- Immediate phone service and the recording of all 1st support level anomaly events.

- Recording and formal triggering of all calls, with an operational control of the work flow for the solution of the event.

- Solution and orientation of user procedures for the cases of difficulties in the operation of equipment and software, besides on-the-job training.

- Automatic triggering o the 2nd support level, whether it is provided by the client or by CIMCORP, with the control of the solution time.

The use of specific Help & Service Desk management software, with the supply of all the managerial statistics of the events, classified by type and with a concentration control per equipment.