Integrator with focus on finance, utilities and government, CIMCORP invested $ 3.2 million in building a Network Operation Center (NOC) this year. The area already serves four companies with the provision of management services for infrastructure-based solutions from partners such as CA, HP, EMC, IBM and TeamQuest. In 2009, the goal is to serve 34 customers, which makes the environment responsible for 25% of the company's revenue. The base represents about 10% of total customers CIMCORP.

Which leads one to believe that growth is CIMCORP the economic crisis and a new concept of management infrastructure based on business rather than IT. Called capacity planning (capacity planning), the service allows you to automate IT management that is already happening based on the cost areas of the business. The service is based on solution of Ni2, besides other partners in the management area mentioned above.

José Roberto Rodrigues, vice president of technology alliances and CIMCORP, explains that companies can manage each of the servers according to business area, but this management is still reactive. "If the mail server to stop the president will call, but the ERP server that can affect the department's HR or billing and we need to determine who should answer first. This is already common among companies, but who cares for this process is a professional. That is, management is still reactive and our offer proposes that such governance is proactive. "

Roberts also explains that planning becomes crucial at the moment of crisis that requires cost reduction and outsourcing may be an option to maintain quality service without the expense of skilled labor. Another reason is that few companies have the ability to manage the infrastructure with a focus on business. "IT governance is the area of infrastructure that we offer as a service of the NOC," defines.

The executive also believes that cultural resistance in moving into the hands of others considered strategic services such as infrastructure management, will lose power this time. "The crisis accelerates the process of maturity of companies in relation to outsourcing," bet.

Published by: Decision Report Online - www.decisionreport.com.br